Project Type: New Product, Discovery
Platforms: Tablet, Content Management System
Sectors: Enterprise, Technology
Skills used: user research, prototyping, product strategy, ui/ux design
Ricoh Innovations, the R&D arm of the multinational office machines manufacturer Ricoh, contracted Rassak Experience to help them figure out to create a digital paper platform that would reduce paper usage.
I led user research and managed a team of developers. I interviewed people at medical offices, schools, and governmental agencies to gain insights into their pain points. From explicit and implicit data findings, I created a technical specifications. I then led the development team to in creating created a working prototype. The research and prototypes where then used by Ricoh to develop the enterprise digital paper solution platform, the eWriter.
Initial Wireframes of backend